How We Work With Our Valued Clients

We provide you with the information you need to make an informed decision. 

We want you to trust but that trust will be earned by us providing options, discussing pros and cons of each option, and making a customized recommendation for your unique goals and loan scenario. 

The Knox Mortgage Team’s goal is to provide you with a calm, patient mortgage approval experience. We listen to your needs and provide the information you need to make an informed decision.

We work traditional hours but also meet and take phone calls from clients over the weekend a

nd weeknights until 8pm. Why do we do that? Because many homebuyers cannot make weekend appointments due to their job or bush family schedule.

We have offices in Birmingham, AL and Everett, WA but most of our clients prefer to meet via phone or Google Meeting which allows us to share our computer screens and take them through the preapproval process in real time. We work in the way that best accommodates our clients’ time, and preferred communication preference.

Our high-tech mortgage origination software allows borrowers to be part of the process, including the ability to lock their own rate and upload documents directly into their account.

Many mortgage lenders and mortgage brokers seem to go out of their way to force the client to meet their needs instead of the client’s needs. Like the fun video we thought you might enjoy below. As you watch it, just keep reminding yourself it is the opposite of what you will get from us!

Below is a humorous but unfortunately somewhat realistic depiction of what it is like to work with other lenders.